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Onsite Technical Support
We will provide an onsite technical support agent to help you with all of your hardware, software and application issues. Onsite Canada's technical support agents are knowledgeable, licensed and insured, and are experienced in our company process and service levels.

Service Hours Details Flat Rate
Onsite Home Day & Evening Mon-Sun, 8am-10pm 1-4 Hour Window $50.00 /hr
Onsite Business Day & Evening Mon-Sun, 8am-10pm 1-4 Hour Window $50.00 /hr
Onsite After Hours Mon-Sun, 10pm-8am 1-2 Hour Window $75.00 /hr
Monthly Maintenance Plans Mon-Sun, 8am-10pm Plans starting at $50.00 /mo
Remote Access Technical Support Mon-Sun, 24 Hours Live Support Agent $0.50 /min
Telephone Technical Support Mon-Sun, 24 Hours Live Support Agent $0.50 /min
Onsite Travel Costs Mon-Sun, 24 Hours Simcoe Muskoka $0.50 /km

Support Troubleshooting
Onsite Canada provides support for many computer and web related services, even for services we do not provide.

Highspeed/Dialup Installation and Connectivity
Email Sending and Receiving Issues
1 on 1 "How Do I?" Consulting

Printers, Scanners, Cameras, Smartphones
Modem, Hub and Router Issues
Windows OS & Software

Smart Maintenance
Onsite Canada can customize a scheduled maintenance plan that fits your needs. As most computers and network devices slow down with use it's a benefit to perform regular maintenance. Performing both hardware and software maintenance checks provides better security, peace of mind, and a smoother running computer and network.

Hardware Maintenance
Internal Parts Inspection
Reposition all Internal Parts
Reposition Int/Ext Power Cables
Internal Dust & Fan Cleaning
Nut, Bolt & Screw Check
External System Unit Cleaning
External Peripherals Inspection
Network Device & Cabling Inspection

Software Maintenance
System Performance Inspection
Task & Memory Checking
Windows Security Updates
Firewall & Anti Virus Updates
Adware & Malware Updates
Disk Caching & Files Cleanup
Disk Check & Defragmentation
Backup of Documents

Administration and consulting fees are $50.00 per hour.
Pricing does not include applicable taxes and is subject to change.

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Onsite Canada | Computer & Web Services
P.O. Box 771 Orillia, Ontario L3V 6K7
Tel 1.877.9.ONSITE
Fax 1.877.966.7483

2015 Onsite Canada. All Rights Reserved.